Welcome to the Mavonari FAQ. Here you'll find quick answers about our dress collections, sizing, shipping timelines, and how to get help with your order. If your question isn't covered below, reach out to our team at the email at the end of this page.
Choosing Your Dress
What types of dresses does Mavonari carry?
Mavonari offers a curated collection of women's dresses and sets across several categories: Evening Gowns (including Sequin Beaded, Corset Bodice, and Tulle Silhouettes), Two Piece Sets (such as Lounge Sets and Blazer Suits), Resort Wear (Kaftan Maxi and Wide Leg Pants), and Daywear Dresses. You can browse these through the navigation menu or check Best Sellers and New Arrivals for popular and recently added styles.
How do I find the right dress for my event?
Each product page describes the intended occasion—wedding guest attire, black-tie galas, cocktail parties, resort evenings, or casual daytime wear. Use the collection categories to narrow by style type, then read the product description for silhouette, neckline, and fabric details specific to that item.
What sizes does Mavonari offer?
Across our representative collection, sizes range from XS to 3XL. Not every style is available in every size; the options shown on a specific product page reflect what is currently offered for that item.
How do I choose the right size?
Each product page includes a size chart with bust, waist, hip, and length measurements in inches. Manual measurements may vary by approximately 0.4–1.2 inches. Some styles offer fit guidance in the description—for example, gowns with adjustable corset backs allow waist customization, while relaxed-fit maxi dresses may suit a different size choice than structured mermaid silhouettes. Always check the specific product page for its measurements and fit notes before ordering.
Where can I find care instructions?
Care guidance is listed on individual product pages when applicable. For example, beaded and sequined evening gowns may require professional dry cleaning to preserve embellishments. Follow the instructions shown on the page for your specific dress.
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 1–3 business days after purchase. This is the preparation window before your package is handed to the carrier.
How long does shipping take?
Once dispatched, estimated transit time is 7–12 business days. Total delivery time includes both the processing period and the transit window.
Which regions does Mavonari ship to?
Mavonari serves customers in the United States and Europe.
What should I do if my package hasn't arrived?
If your estimated delivery window has passed, please contact us at henna@mavonari.shop with your order number and the email address used at checkout so we can investigate the status of your shipment.
After Your Order
Can I modify or cancel my order after placing it?
Because processing begins within 1–3 business days, please contact us as soon as possible at henna@mavonari.shop with your order number if you need to make changes. We'll do our best to accommodate requests received before dispatch.
What is Mavonari's return policy?
For questions about returns, exchanges, or refund eligibility, please email henna@mavonari.shop with your order number and a description of the issue. Our team will guide you through the next steps.
How do I contact Mavonari?
The fastest way to reach our support team is by email at henna@mavonari.shop. When writing about a specific order, please include your order number, the email address used at checkout, and a brief description of your question or issue. Please do not send sensitive information such as full card numbers or passwords via email.