This Privacy Policy explains how Mavonari, operated by HENNA RAFIQUE LTD, collects, uses, and protects personal information when you visit mavonari.shop or place an order. Mavonari is a United Kingdom–based store that ships to customers in the United States and Europe. Because we operate across borders, we describe below how your information moves through our systems and what choices you have.
What information we collect
Information you give us directly. When you place an order, contact our support team, or create an account, you provide us with details such as your name, email address, phone number, billing address, and shipping address. If you reach out about a return, refund, or product question, we also collect the content of that communication.
Transaction records. To fulfil an order we need the items you selected, the amount paid, the payment status, and delivery tracking information. Full card numbers and security codes are handled by our payment processor, not stored on our servers.
Information collected automatically. When you browse mavonari.shop, our platform records technical data such as your IP address, browser type, device information, pages visited, and interactions with the cart or checkout flow. This data helps us keep the store running and understand how customers navigate it.
Why we use your information
We process your personal data for the following purposes:
- Fulfilment: Processing payments, packing orders, arranging delivery, and managing returns or refunds.
- Communication: Sending order confirmations, shipping updates, and responding to support requests.
- Security and fraud prevention: Protecting your account and detecting suspicious transactions.
- Store operation: Maintaining and improving the website, performing necessary analytics, and complying with legal obligations.
- Marketing: Sending promotional content only where you have opted in. You can unsubscribe at any time.
Processing for fulfilment and security is necessary to complete your purchase. Marketing and analytics are optional and depend on your consent or applicable preferences.
Who receives your information
We share personal data only as needed to operate the store. This includes:
- Shopify, our e-commerce platform, which hosts the store and processes certain data on our behalf. Shopify handles your information according to its own privacy practices — see the Shopify Consumer Privacy Policy for details.
- Payment processors that handle transaction authorisation.
- Shipping carriers that deliver your orders.
- Customer-support tools that help us respond to your inquiries.
We may also disclose information if required by law, to protect our legitimate rights, or in connection with a business transfer such as a merger or acquisition. We do not sell your personal information for cross-context behavioural advertising.
Cross-border data processing
Because Mavonari is based in the United Kingdom and serves customers in the United States and Europe, your information may be processed in locations outside your home country. Shopify and its service partners operate infrastructure in multiple jurisdictions. Where applicable law requires safeguards for international transfers, those safeguards are governed by the contracts between Shopify, its vendors, and Mavonari.
Cookies and tracking technologies
We use cookies and similar technologies to keep the store functional, remember your preferences, understand site usage, and — where you consent — support marketing.
Cookies fall into these categories:
- Essential: Required for core features such as cart persistence, login sessions, and checkout security.
- Preference: Remember choices like language or currency so you do not need to re-enter them.
- Analytics: Help us understand which pages customers visit and where they encounter issues.
- Marketing: Used only when enabled and when you have provided appropriate consent.
You can manage non-essential cookies through the cookie banner or privacy-preference tool on our site. You can also adjust your browser settings, but disabling essential cookies may prevent the cart, login, or checkout from working properly. Turning off cookies does not eliminate all tracking, and we cannot control every third-party technology that may operate on your device.
For general information on how Shopify uses cookies, see the Shopify Cookie Policy. That page describes Shopify's platform-level practices and does not replace this policy's description of Mavonari's own configuration.
How long we keep your data and how we protect it
We retain personal information only as long as necessary to fulfil the purposes described above, maintain business records, resolve disputes, and meet legal obligations. Order and transaction records are kept for the period required by applicable tax and commercial law.
We take reasonable technical, administrative, and organisational measures appropriate to the sensitivity of the data and the risks involved. Access to personal information is limited to personnel and service providers who need it for legitimate business purposes. No method of internet transmission or electronic storage guarantees absolute security, and we cannot promise that data will never be compromised.
Your choices and privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal data; to object to or restrict certain processing; and to withdraw consent where processing is based on it. Mavonari operates in the United Kingdom and serves customers in the United States and Europe, so the specific rights available to you will depend on the law that applies to your situation.
To exercise any of these rights, or to adjust your marketing preferences, contact us at henna@mavonari.shop. We may ask you to verify your identity before fulfilling a request, to protect your information from unauthorised access.
You can also unsubscribe from marketing emails at any time by following the link in the email footer.
Children's information
Mavonari is not directed at children and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.
Changes to this policy
We may update this Privacy Policy as our business, technology, or legal requirements change. The most current version will always be available on this page.
Contact us
If you have questions about this policy or how we handle your information, write to us at henna@mavonari.shop or by post at HENNA RAFIQUE LTD, 41 Bayham Road, Morden, SM4 5JH, United Kingdom.