Returns & Refunds

At Mavonari, we aim to make every order right. If something isn't as expected, here's how to get help and what information you'll need.

How to Reach Us About an Order Issue

For any return, refund, exchange, or delivery concern, please email henna@mavonari.shop with your order number and a brief description of the problem. Our team reviews each case individually and will confirm next steps, including any conditions that apply to your specific situation.

Wrong Item Received

If you received an item that does not match your order, contact us with your order number and a photo of the item as delivered. We will assess the issue and advise on resolution, which may include a replacement or refund depending on the circumstances.

Changed Your Mind

If you wish to return an item because you changed your mind, please reach out before sending anything back. The eligibility window, acceptable item condition, and who covers return shipping depend on the product and your location. We will confirm all applicable terms when you contact us.

Parcel Lost in Transit

If your tracking shows no delivery and the parcel appears lost, email us with your order number and tracking details. We will investigate with the carrier and advise on the outcome, which may include a reshipment or refund once the investigation is complete.

Item Damaged on Arrival

If your item arrived damaged, please photograph the packaging and the item before discarding any materials, then contact us with your order number and those photos. We will assess the damage and determine the appropriate remedy.

Exchanges for a Different Size, Colour, or Option

If you need a different size, colour, or style, contact us to check availability and the exchange process. We will confirm whether a direct exchange is possible or whether an alternative resolution applies.

What to Include in Your Message

Order number
Clear description of the issue
Photos of the item and packaging (for damage or wrong item)
Tracking information (for lost parcels)

Processing and Response

Once we receive your request, our team typically reviews and responds within 1–3 business days. Refund timing after approval depends on your payment provider.